Why CRM?
A CRM System is an enterprise-wide view of how an organisation communicates with its stakeholders. An effective CRM System provides complete and consistent customer information so sales and marketing are tightly integrated. It allows customer service to manage customer relationships and expectations. A true CRM System provides anywhere, anytime access for management or remote users to view key organisational and customer information, and most importantly – the data remains accessible to the whole organisation.
Design Post Digital has extensive experience in implementing, configuring and enhancing CRM Systems in a wide range of industries. Following our structured process and approaching all CRM projects in order to enhance customer acceptance. Here are just some of the reasons for developing a CRM System with Design Post Digital:
- Actively tracks and manages customer information
- Connects your entire team from any device
- Intelligently captures customer emails
- Simplifies repetitive tasks so you can concentrate on leads
- Delivers instant insights and recommendations
- Extends and customises as your business grows
Benefits of CRM
Two major areas where a CRM System makes a difference in an organisation are Sales and Marketing. Within a sales department of a company a CRM System will help automate key processes and make it easier for your sales team to have:
- Complete control of the sales pipeline
- Forecast and report on all phases of the sales cycle
- Ensure satisfaction in customer interactions
- Provide customers controlled access
Don't stop at sales, automating areas of your marketing division will give you an insight into vital information such as:
- The ROI of marketing initiatives
- Tracking and analysing every marketing campaign
- Email communications to multiple customers within a marketing campaign
CRM In The Cloud
With the continuous change in technology, both you and your prospects can access the internet from anywhere in the world. Our service offering has expanded worldwide, which means Design Post Digital is responsible for making it easier for our local and international clients to access and run their entire business online. Here's why our clients like having their CRM in the cloud:
- No Hardware
- No Software
- Cloud computing applications are less expensive than desktop software
- Can be accessed using any smart device
Why Design Post Digital?
The answer to this question is SECURITY. Although it is amazing to have your business run on a cloud based platform, most vendors ignore the fact that sensitive information of your business and clients are now also online and accessible by hackers. Our CRM solutions are built with security in mind and our certified digital security team strive to maintain and keep you safe online!
Do you have a project? We are here to help!